Troubleshooting Checks - Accu-Chek Active Owner's Booklet

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When a control test isn't within the acceptable range, there could be several reasons.

Follow these steps to find out why:

Troubleshooting Checks

1. Check the expiration dates of the test strips

and control solutions.

2. Make sure the caps were tight on the test

strip container and control solution bottles.

3. Check that the code on the meter matches

the code on the test strip container.

4. Make sure you followed all the testing

steps.

5. Make sure the temperature was between

50-104°F (10-40°C) when you did the test.

6. If none of the above apply...

Chapter 2: Control Testing

Action

Replace solution or test strips that have expired or

solution you opened more than three months ago.

If either has been open for a while, replace the test

strips or control solution.

If not, recode the meter (Chapter 1, "Coding the Meter").

Reread Chapter 1, "Running a Control Test and

Understanding Control Test Results" and test again or

ask your healthcare provider for help.

Repeat the test in the appropriate temperature range.

Repeat the control test with a new test strip. If the

result still isn't within the acceptable range, contact the

ACCU-CHEK Customer Care Service Center at

1-800-858-8072.

ACCU-CHEK Customer Care Service Center 1-800-858-8072

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