Screen Messages And Troubleshooting - Accu-Chek Active Owner's Booklet

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Screen Messages and Troubleshooting

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Never make treatment decisions based on an error message. If you have any concerns, please call

the ACCU-CHEK Customer Care Service Center at 1-800-858-8072, 24 hours a day, 365 days a year.

The meter won't turn on or the display is blank.

Blood sugar may be lower than the measuring range of the system or the test strip has

been bent. See Chapter 6, "Specifications." We recommend retesting your blood sugar

according to Chapter 3, "Testing Your Blood Sugar." Verify results by running a control test.

See Chapter 2, "Running a Control Test."

Chapter 5: Maintenance and Troubleshooting

Possible cause

Battery is dead.

Temperature is too cold.

Display is damaged.

Meter is defective.

Solution

Insert a new battery.

Move somewhere warmer and repeat test.

Call the ACCU-CHEK Customer Care Service Center.

ACCU-CHEK Customer Care Service Center 1-800-858-8072

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