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Accepting A Call; Calls In The Queue - Aastra OpenCom 100 Quick Reference Manual

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Accepting a Call

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When your telephone rings, lift the handset or press the hands-free key.
The type of ringing signal indicates (on a standard analogue telephone) whether it is
an internal or external call.
Home user / FMC
A call is signalled as is customary. The home user telephone is called with a brief delay
as the call is directed to the home user telephone by the communications system.
Accept the call as usual on the home user telephone. Accepting calls does not require
a log-in procedure.
Displaying call number of caller: If the CLIP no screening feature is activated for the
external line used by the communications system to direct the call to the mobile tele-
phone, the call number of the original caller appears on the home user telephone.
Otherwise when there is a call, the Phone No. of the communications system
appears.
The feature "CLIP no screening" must be commissioned from the network provider.

Calls in the Queue

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Your system administrator can configure and activate a queue feature for your tele-
phone in the OpenCom 100 / Aastra 800. New calls can enter this queue while you are
making a call. The callers in the queue hear a ringing signal. The number of calls
allowed in the queue is set by the system administrator during system configuration,
e.g. 5 calls. When this number is reached, additional callers hear a busy signal. The
calls in the queue are put through according to their priority (baby calls, doorway
calls, VIP calls, other internal and external calls); calls in the same category are lined up
according to the time of their arrival.
Calls which have been queued for too long a time are removed; these callers subse-
quently also hear the busy signal. The time until an external call is cleared from a
queue is defined by the network operator. In Germany this is usually two minutes and
in other European countries usually three minutes.
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