IBM System x3750 M4 Type 8722 Installation And Service Manual page 193
Hide thumbs
Also See for System x3750 M4 Type 8722:
- Product manual (45 pages) ,
- Installation and service manual (882 pages)
Table of Contents
Advertisement
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, "Parts listing, System x3750 M4 Types 8722 and 8733," on page 195 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
Trained service technician.
Symptom
Multiple hard disk drives fail or
are offline.
A replacement hard disk drive
does not rebuild.
An amber hard disk drive
status LED does not accurately
represent the actual state of the
associated drive.
Action
1. If the server was recently installed, moved, or serviced, make sure that the
drives are seated correctly, the backplane cables are securely connected to the
backplane and the system board, and the RAID adapter is configured correctly.
2. Check the IMM event log for any hard disk drive events and resolve the
problem.
3. Install the drives on a different backplane to see if they are recognized. If they
are, replace the backplane; otherwise, replace the drive.
4. Replace the RAID adapter.
5. Replace the system board.
1. Make sure that the hard disk drive is recognized by the adapter (the green
hard disk drive activity LED is flashing). If it is not recognized, see "A
replacement hard disk drive does not rebuild" on page 176.
2. Review the SAS/SATA RAID adapter documentation to determine the correct
configuration parameters and settings.
1. If the amber hard disk drive LED and the RAID adapter software do not
indicate the same status for the drive, complete the following steps:
a. Turn off the server.
b. Reseat the SAS/SATA adapter.
c. Reseat the backplane signal cable and backplane power cable.
d. Reseat the hard disk drive.
e. Turn on the server and observe the activity of the hard disk drive LEDs.
2. See "Problem determination tips" on page 189 for more information.
Chapter 4. Troubleshooting
177
Advertisement
Table of Contents
Troubleshooting
