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OpenPhone 26, 27 DECT Telephone User Guide Communications systems Aastra 800 OpenCom X320 OpenCom 130/131/150 OpenCom 510...
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Thank you for choosing this Aastra product. Our product meets the strictest requirements with regard to quality and design. The following operating instructions will assist you in using your OpenPhone 26, 27 and answer most of the questions that may arise.
Contents OpenPhone 26/27 ............7 General Information .
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Softkeys and Other Keys ..........23 Softkey: Arrow Keys .
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Menu Before and During a Call..........36 “Selection”...
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Add Phone Numbers to Phone Book from Lists or During a Call ... . . 64 Your OpenPhone 26/27’s Local Phone Book ....... . 65 Features and Menus .
OpenPhone 26/27 General Information The OpenPhone 26 and the OpenPhone 27 are cordless system terminals for use in conjunction with the OpenCom 100 / Aastra 800 communications system. The newly designed menus allow you to use and access your system's many features quickly and easily.
OpenPhone 26/27 Safety Precautions Only use this product in countries where the relevant authorities have authorised its operation. Please observe the following notes on safety when setting up, connecting and using your telephone: • Place the charging station on a non-slip base.
OpenPhone 26/27 Scope of Delivery As a package, the OpenPhone 26 includes • a handset • three batteries As a package, the OpenPhone 27 includes • a handset • three batteries • belt clip • MEM Card (see also OpenPhone 27 with a MEM card starting on page 93) The charging station package includes •...
Using Your Telephone General Information The OpenPhone 26/27 is a cordless telephone designed for operation in the OpenCom 100 / Aastra 800 communications system. In addition to convenient softkey control of system features, this telephone also offers a variety of features that allow you to make calls more easily.
The basic functions (making and receiving calls) are always possible with these combinations, but other functions provided by your OpenCom 100 / Aastra 800 communications system together with your handset (e. g. display of call numbers or call charges) may not be available when communications systems produced by other manufacturers are used.
Your Telephone's Features • areas where there is excessive dust, and areas subject to vibration, shock or extreme temperature fluctuations Place and/or store the handset and accessories out of the reach of small children. Inserting/Removing the Battery Use type AAA batteries only. Replacements can be obtained through your supplier. To insert/remove the battery pack, proceed as follows: Opening the battery compartment To unlock the battery compartment cover, use a pointed object (e.
Your Telephone's Features Installing the Charging Station To operate the charging station you need a 230 V AC mains connection. Connect the cable of the adapter plug to the socket on the underside of the charging station, and then insert the adapter plug into the mains socket. Adapter plug Installing the charging station Important Information About the Battery...
Charging and Operating Times Charging time 5 - 6 hours (for fully discharged batteries) Talk time OpenPhone 26: up to 20 hours (fully charged) OpenPhone 27: up to 14 hours (fully charged) Stand-by time OpenPhone 26: up to 200 hours (fully charged)
Menu starting on page 75 (section “System”). Note for the System Administrator If you are operating a DECT network on an Aastra 800 communications system, please read the more detailed information as well in the “Installing and Commissioning” guide and in the online help on the topics DECT networks and DECT areas. This is where you will find details on configuring DECT base stations and on checking in DECT terminals in DECT areas.
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“System” menu (see page 77); the AC can be obtained from your system adminis- trator or read out from the Telephony: Devices: DECT Phones menu in the Con- figurator of the OpenCom 100 / Aastra 800 (Web console). Subscription The handset will store a subscription record for each communications system it has been checked into.
Your Telephone's Features Displays, Keys and Symbols Receiver on the back: Display Loudspeaker Arrow keys Softkey Softkey Info key Loudspeaker key Receiver key Keypad Signal key C-key (Cancel key) Microphone Operating Elements on the OpenPhone 26...
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Your Telephone's Features Receiver on the back: Display Loudspeaker Arrow keys Softkey Softkey Info key Loudspeaker key Receiver key Keypad Signal key C-key (Cancel key) Connector for Headset Connector for PC Microphone Operating Elements on the OpenPhone 27...
OpenCom 100 25 Smith 10:00 ¤ ¬ Menu OpenPhone 27’s Display 1 Symbol line (see page 21) 2 Text lines: one line on an OpenPhone 26, three lines on an OpenPhone 27 (see page 22) 3 Softkey line (see page 23)
You have activated the keypad lock. Redial list OpenPhone 26: You have received calls or messages (short messages, E-mail). OpenPhone 27: You have received messages (short messages, E-mail). You have received a voice box message. This requires a voicemail system to be connected to your communications system.
Your Telephone's Features Text Lines The middle line on the OpenPhone 26 and the three middle lines on the OpenPhone 27 information on the current connection state or menu lists and texts are displayed. In the call state you see in the display the call number or name of caller/called sub- scriber.
The “up” arrow key allows you to select call numbers from the phone book of your communications system OpenCom 100 / Aastra 800. The “down” arrow key allows you to select call numbers from the local phone book of your telephone.
Your Telephone's Features OpenPhone 26 OpenPhone 27 Function If a selection list (e.g. phone book or menu) is displayed, you can use the arrow keys to scroll to the desired entry. If a continuous text is shown (e.g. a message), you can scroll up and down through the text with the arrow keys.
(e. g. call protection, call forwarding). If there are new calls, e-mails, short messages or voicebox messages, then on the … … OpenPhone 26 the Info symbol flashes slowly in the display … OpenPhone 27 the Info key flashes.
Your Telephone's Features C-Key The C key (also known as the Cancel key) has several functions. Depending on the current state of the telephone it can be, e. g. terminal is idle, when on a call, in the editing mode, or depending on the length of the key press: brief or long. The fol- lowing functions are available: …...
Your Telephone's Features • When entering text, you can use the arrow keys to move the cursor to the beginning or end of the entry. • Inputs are always made to the immediate left of the cursor position. • The input position moves automatically if you pause briefly between your inputs or if you enter a new character.
During a call you can adjust the speaker or loudspeaker volume (with an OpenPhone 27 also the headset volume) to one of a number of levels (three levels with an OpenPhone 26, seven levels with an OpenPhone 27). You can monitor the setting in the display.
Internal and External Telephone Numbers The internal and external telephone numbers at which you can be reached are assigned when your OpenCom 100 / Aastra 800 communications system is set up. Multiple Trunk Keys There may be multiple configured trunk keys (max. of three with the OpenCom 100 / Aastra 800 communications system).
The last call numbers you dialled are stored in the redial list (with the most recent entry at the top). If a call number is also stored in the OpenCom 100 / Aastra 800 tele- phone book, you will see the name.
(see also the LCR off menu in the section entitled “Selection” Menu in the Idle State starting on page 37). This is only necessary if LCR has been configured for you in the OpenCom 100 / Aastra 800. Consult your system administrator about this. Note Baby call and external call forwarding are not automatically routed via preferred con- nections.
This assumes that the network provider transmits this information with the connection. If the caller's number is listed in the OpenCom 100 / Aastra 800 telephone book, then this – local – entry is displayed in preference. “CLIR” feature CLIR is an abbreviation for “Calling Line Identification Restriction”.
The system administrator can configure and activate a call-waiting queue especially for your telephone in the OpenCom 100 / Aastra 800 system. While you are making a call, new calls can be queued. These callers first hear an announcement (if the system administrator has preset an announcement) and then the ring tone.
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Immediately is given priority. Call forwarding to a voicebox If OpenVoice / Aastra Voice, the integrated voicemail system of the OpenCom 100 / Aastra 800, is installed, you can also forward your calls to a voicebox configured for you. Selective Call Forwarding Further, the system administrator can programme call forwarding where the call number of the caller is analysed (“SCF: Selective Call Forwarding”).
Telephoning warding in the chain, or the call number of the first user in the chain. The number dis- played is also saved to the caller list for missed calls. The system prevents call forwarding chains from forming a loop, e. g. when the call forwarding destination refers back to the call forwarding source.
This menu point is only displayed with an OpenPhone 26. Phone book: You open the OpenCom 100 / Aastra 800 telephone book. You can enter new entries, edit existing entries or call one of the stored subscribers. This menu point is only displayed with an OpenPhone 26.
Telephoning Intercom: After entering the device ID, you can initiate an announcement to a single system terminal. The microphone of the end terminal called will be switched on and the person you are calling can immediately answer your announcement. The “Intercom”...
Telephoning dialling the call number. Your system administrator configures this code digit for all subscribers on the OpenCom 100 / Aastra 800 system and will inform you of the current code. If your telephone is set to automatic external line seizure, an external line will be seized when you press the receiver key and you can immediately dial an external number.
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Telephoning Dialling directly press the receiver key and enter an internal or external call number (with prefixed code for seizure of external trunks if necessary, please refer to page 38 also). if there are several trunk keys configured on your telephone you can assign them specifically (please refer to page 30): press receiver key long select the desired trunk key with the arrow keys...
Telephoning Making a Call from the Redial List Redial 12345 ¨ § OpenPhone 26’s Display Redial Peter Smith Anne Johnson 12345678 ‘ OpenPhone 27’s Display Selecting: Press the left softkey ¤ in the idle state. The last subscribers you called will appear (call number or name).
Telephoning • Phone book: You can add the number to the OpenCom 100 / Aastra 800 phone book (New Entry) or to an existing entry (Add). See also Add Phone Numbers to Phone Book from Lists or During a Call starting on page 64.
Telephoning Dialling from the OpenCom 100 / Aastra 800 telephone book Enter the first letter/s of the desired name. Press the OK softkey. The first entry begins with the letter you specified. Use the arrow keys to select an entry.
Voicebox Queries There are various ways of listening to the messages in your voicebox: • via OpenVoice / Aastra Voice (from a telephone whose number is not assigned to your voicebox) • by calling the voicebox directly (from a telephone whose number is assigned to your voicebox) •...
Your system administrator configures these routes in the OpenCom 100 / Aastra 800 and specifies how each route is seized. In order to manually seize a specific route for a call, dial the routing code before dialling the (internal or external) call number.
Phone book: You can add the other party’s phone number to the OpenCom 100 / Aastra 800 telephone book as a new entry (New Entry) or you can add it to an existing entry (Add). Please see: Add Phone Numbers to Phone Book from Lists or During a Call starting on page 64.
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• Calls made with booking numbers can be analysed with the OpenCom 100 / Aastra 800 web application OpenCount / Aastra Count. Pick-up:* You pick up a call made to another telephone in your pick-up group. Your first call is put on hold. “Pick-up” is not possible if there are already two active calls.
Telephoning Intercept:* The call numbers of “malicious callers” can be saved in your network operator’s exchange (if this service is enabled). The function is also possible if the caller has already hung up! Door opener:* This activates the door opener. “Busy”...
(mobile or the private number are indicated by M: or P:). œ ¢ ƒ 003012345678 Menu OpenPhone 26’s Display œ ¢ Incom. int. call Brian Miller ‘ Menu OpenPhone 27’s Display To accept the call, press or take the handset out of the charging station (if “Auto...
Menu opens the “Call” menu (see page 51). Call for a virtual number (tele secretary) In the OpenCom 100 / Aastra 800, numbers can be configured to which no telephone and no subscriber are assigned (virtual numbers). The system administrator can forward a virtual number to another internal number, the number of your telephone for example.
External or internal calls during a conversation are signalled acoustically and visually. œ ¢ ƒ Int. call wait. Menu OpenPhone 26’s Display The display alternately indicates “Internal call waiting” and the call number or name of the calling subscriber. œ ¢ Int. call wait.
Phone book: You can add the first party’s phone number to the OpenCom 100 / Aastra 800 telephone book as a new entry (New Entry) or you can add it to an existing entry (Add). Please see: Add Phone Numbers to Phone Book from Lists or During a Call starting on page 64.
0, see page 38). œ ¢ ƒ R:Peter Smith Menu OpenPhone 26’s Display The display alternately indicates the current subscriber and the subscriber on hold (by their call number or name). œ ¢ R: Anne Johnson Brian Miller ‘...
Telephoning Transferring an Internal/External Call to an Internal Subscriber You have dialled an internal consultation call (see Enquiry/Toggling by Means of the R-Key starting on page 53). The subscriber called via enquiry answers: Announce the call transfer. Press receiver key briefly. The subscriber called via enquiry does not answer or is busy: Press receiver key briefly.
You will be connected with the subscriber on hold. Phone book: You can add the phone number of the current subscriber to the OpenCom 100 / Aastra 800 telephone book as a new entry (New Entry) or you can...
Booking number:* By means of a booking number you can record the call data of a connection to an external subscriber and save them in the OpenCom 100 / Aastra 800 for further analysis (see also “Calling …” Menu starting on page 46).
Phone book: You can add the caller’s phone number to the OpenCom 100 / Aastra 800 telephone book as a new entry (New Entry) or you can add it to an existing entry (Add). Please see: Add Phone Numbers to Phone Book from Lists or During a Call starting on page 64.
Your system administrator configures the baby call period from 0 to 20 seconds for all subscribers on the OpenCom 100 / Aastra 800, and will be able to tell you the current value. Doorbell, Door Opener A doorbell appears on the display.
Telephoning To open the door, select the Door opener menu item in the menu displayed. Note The Door opener menu item is not dependent on an entrance intercom call. The door opener function controls a relay contact in your system which can also be con- nected to other devices.
60 seconds). This ensures that forwarded door calls do not unintentionally lead to continuous calls (e.g. to a voicebox). Your system administrator can configure the period in the OpenCom 100 / Aastra 800 from 30 to 300 seconds and will be able to tell you the current value.
(see page 83) on your mobile device, announcements to your call number will not be carried out. Answering a Callback If you call another subscriber in your OpenCom 100 / Aastra 800 communications system and the line is busy, you can request an automatic callback using the corre- sponding menu item.
Note The OpenCom 100 / Aastra 800 phone book can also be edited from the Web con- sole, provided the system administrator has authorised you to do so. Consult with the system administrator regarding authorisation.
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Telephoning Press up arrow key briefly when idle. The Directory menu and the Name: menu entry appear. If you now press the OK softkey, the complete list of phone book entries stored on the communications system is displayed. The list is sorted alphabetically and you can page to the desired entry.
Telephoning Speed-Dialling All central telephone book entries can also be selected by two-digit or three-digit speed-dialling numbers once they have been configured. The two-digit speed- dialling numbers are in the range 00…99, the three-digit are in the range 000…999. Ask your system administrator how many digits are valid. Selecting a speed-dialling destination A*7Z (SD no.)
Your OpenPhone 26/27’s Local Phone Book In addition to the phone book of your OpenCom 100 / Aastra 800 communications system, your OpenPhone 26/27 also has a local phone book with 50 entries that are saved in the telephone’s memory.
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(0…9). The speed-dialling number programmed is displayed to the left of the telephone book entry. When the OpenPhone 26 is in the idle state, you can press and hold the speed-dialling number (keys 0…9) to view the associated entry in the local telephone book.
Features and Menus Features and Menus How to Set Features There are different ways to set the features of your telephone and the system: Using Menus Activate the menus with the corresponding softkey as described under Displays, Keys and Symbols starting on page 18 and make the appropriate setting. Use the arrow keys and the OK softkey to select items.
If your system administrator has set up, e. g. a voicebox with the OpenVoice / Aastra Voice additional programme for you, a menu will be offered to you here for querying and configuring your voicebox.
Features and Menus “Calls” Menu First select Call lists and then … • Missed calls: Here you can see the call numbers of callers who have tried to reach you. This also applies to calls transferred or forwarded to you from other internal subscribers.
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Messages that have not yet been played back are marked with a tick (“) on the OpenPhone 26, on the OpenPhone 27 with a “+”. Messages that have been played back are marked by a “-”. Select a message and one of the following options.
Features and Menus Remote charges: You can view the charges of other OpenCom 100 / Aastra 800 users by entering the other user’s internal number or by selecting a number from the tele- phone book. Hunt group: If your telephone belongs to one or more hunt group(s), you can use this menu entry to switch hunt group signalling for your telephone on or off.
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Features and Menus calls or all calls should be forwarded to the destination number. Activate call forwarding with on. Active call forwarding is indicated by a “+” sign. This is followed by the call forwarding destination. Note All calls for the call numbers of your telephone are forwarded. If a number is stored on more than one telephone, then calls made to any of the other telephones will be forwarded as well.
Remote divert: This function allows you to configure call forwarding for the phone numbers of other OpenCom 100 / Aastra 800 users. Programming call forwarding for a virtual call number is also possible (please refer to Call for a virtual number (tele secretary) starting on page 50 also).
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OK. Messages can also be sent to system terminals from the OpenCTI 50 / Aastra CTI 800Web application. You will find more information on this in the OpenCom 100 / Aastra 800 online help. E-mail: You will see the list (senders) of e-mails received. Select an entry: A selection menu appears allowing you to display the e-mail (subject, sender, date/time), delete the selected e-mail or delete the entire list of e-mails.
The fax is saved as an image file in the communications system. Using the OpenCTI 50 / Aastra CTI 800 Web application, you can view the fax and save it. Please refer to the online help of the OpenCom 100 / Aastra 800 communications system for more information.
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Ringer Settings: In this menu you configure volume and ringing signals for your tele- phone. This menu is only displayed with an OpenPhone 26. • Melody: You can use different melodies to distinguish between four types of incoming calls: internal calls, external calls, messages and VIP calls.
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FP PIN of the base station (also referred to as AC = Authenti- cation Code). If you are using the simplified procedure, leave this field blank. For more information on checking in handsets, refer to the OpenCom 100 / Aastra 800 online help. Press Subscribe.
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Note With the OpenCom 100 / Aastra 800, you do not need to enter an internal phone number for the handset since the communications system manages internal num- bers automatically.
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Note With the OpenCom 100 / Aastra 800, you do not need to enter an internal call number for the handset since the communications system manages internal call numbers automatically.
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(see also Making External/Internal Calls starting on page 38). With the OpenPhone 26 you can use the telephone book when programming a call number for the SOS key. Press the Phoneb. softkey and select the desired phone book entry using the arrow keys.
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The user name saved here is a two-character abbreviation displayed on this phone only. It is not identical to the user name the administrator enters for a user when con- figuring the OpenCom 100 / Aastra 800 and which is used in the central phone book, for example.
Features and Menus – Clear Phonebook: After confirming a security prompt you can delete the local telephone book. The local telephone book contains all entries which are stored in your handset. For more information on the telephone books of your communica- tions system please refer to the chapter entitled Making Calls from the Telephone Book starting on page 62.
Features and Menus altered range of features when the telephone lock is activated. Access to the tele- phone lock is protected by your user PIN (default “0000”). After entering the PIN, you activate / deactivate the function with the On or Off option. Baby call: Enter the destination number and activate or deactivate the baby call (see also the chapter entitled Baby Call starting on page 58).
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Features and Menus • Pick-up: This accepts a call for another telephone in your pick-up group. If the called subscriber is a member of a user group for which pick-up protection is active, then you cannot pick up calls to this subscriber’s number. •...
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Door opener: This activates the door opener. • Phone book: This opens the telephone book of the OpenCom 100 / Aastra 800. You can now call one of the stored subscriber numbers (see also Making Calls from the Telephone Book starting on page 62).
Information about company telephone books can be found in the “Mounting and Commissioning” (with an Aastra 800: “Installing and Commissioning”) guide in the chapter entitled “Multi-Company Variant” and in the communications system’s online help.
Voicebox: This menu is only available to you if the OpenVoice / Aastra Voice pro- gramme package has been installed in your communications system and if the system administrator has configured a voicebox for you.
First select Central settings and then … • Time control: In the OpenCom 100 / Aastra 800 several time groups can be con- figured. Depending on the activated time group, incoming calls are signalled on different telephones. Switching between these time groups can be done manually or automatically, in this case according to a timetable configured by the system administrator.
Time control: This menu item is only displayed if you are authorised to edit the OpenCom 100 / Aastra 800 time control. It allows you to select a time group or activate automatic time control (see also “Time control” on page 88).
USB data cable for your OpenPhone 27 • and the USB driver installation programme. The installation programme is included on the OpenCom 100 product CD or on the Aastra 800 USB stick and can be downloaded on the Internet at http://www.aastra.de or http:// www.aastra.com.
USB Connection Manager button. Make sure the entries highlighted in blue in the following screenshot are there. Windows Device Manager: USB driver components Updating the Software Use a USB data cable to update the software for your OpenPhone 27. Carry out the following steps to update the software for your OpenPhone 27: Install the USB driver (see USB Driver Installation starting on page 91) and connect the OpenPhone 27 with your PC.
Appendix Appendix Care and Maintenance Your telephone is a product that meets the highest standards of design and manu- facture. It should therefore be treated with care. Follow the advice below, and you will be able to enjoy using this product for a long time. Please follow all the Safety Precautions starting on page 8.
Appendix Operation with/without MEM card The OpenPhone 27 when commissioning for the first time, without a MEM card, is also fully operational (without the above mentioned advantages). However, if you have inserted a MEM card (which also already adopted the telephone’s data), then removing it causes the OpenPhone 27 to become non-functional until a programmed MEM card is inserted.
Appendix Slide the MEM card (with the contact-surface facing downwards) under the half- moon-holders (a) in the MEM card compartment. Thereby ensure that the bevelled edge of the MEM card is to the bottom left. Press the MEM card down until it locks in with an audible sound. Close the MEM card compartment with the cover (slide the cover notches into the case until the cover complete covers the MEM card).
Declaration of Conformity The OpenPhone 26 and the OpenPhone 27 conform to the requirements set down in the EU directive 99/5/EC. The declarations of conformity can be viewed at the Aastra Web site at http://www.aastra.de or http://www.aastra.com.
Appendix Notes on disposal In order to avoid any possible effects resulting from the disposal of electrical and elec- tronic equipment containing substances damaging to the environment and human health, the European Parliament and Council directives • 2002/96/EC on waste electrical and electronic equipment (WEEE) and •...
Appendix OpenPhone 26’s Main Menu Calls Call lists Missed calls Charges Accepted calls Remote charges Voicebox mess. Hunt group Device busy Received mail Outgoing mail Call forwarding Call diversion New message Divert MSN Divert door Remote divert Volume Follow me...
Appendix OpenPhone 27’s Main Menu Calls Call lists Missed calls Charges Accepted calls Remote charges Voicebox mess. Hunt group Device busy Received mail Outgoing mail Call forwarding Call diversion New message Divert MSN Divert door Remote divert Melody Follow me Type Device Messages...
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Index Hearing aids 11 Loudspeaker 18, 19 Hunt group 71 Loudspeaker key 25 Illumination 23 Main menu 38, 68, 98, 99 Info Making a Call 39 Active features 89 Melody 76 Appointments 89 Menu Call diversion 90 Active features 90 Call protection 90 Applications 68, 87 Charges 89...
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Index Reset settings 81 Note 38 Ringer Number keys 27 Off 21 Ringer Settings 76 Ringer settings 75 Operating time 14 Safety precautions 8 Park call 46, 52, 56 Seizing a line 38 Personal telephone book 62 Server menu 87 Pharmacy line 59 Short messages 21, 25, 73 Phone book 46, 52, 55, 57, 85...
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Index Telephone book 37, 62 Making calls from the 42 Telephone lock 31, 82 Telephone options 79 Text lines 22 Three party conference 56 Time 30, 88 Time control 88 Toggling 31, 53, 56, 57 Tone dialling 32 Transfer 53, 56, 57 To external subscriber 55 To internal subscribe 54 Transmission of Call Numbers 33...
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Copyright 2011 www.aastra.com All rights reserved As of 27.09.2011 Subject to changes...